Not resolved

My husband bought a semi truck thru them in January 2017. My wife handles all our finances.

She set up a web site to go on line to pay every month. She has had to call them every month because she can never get into the web site to pay and they just tell her to pay on the phone then they want to charge a fee. They have never helped her to get on the web site and pay it. Also if she tells them she is my wife they take a payment from her!

How inconvenient for me. How stupid is it not to take a payment from her? YOu would think they would take a payment from anyone that wants to make a payment. I truly regret ever going thru them.

This has been a nightmare from the beginning. I will be moving my loan away from them soon and I will be letting all the other Drivers know NOT TO GO THRU THEM FOR A LOAN ON ANYTHING!

Product or Service Mentioned: Bmo Harris Bank Auto Loan.

Reason of review: Poor customer service.

Preferred solution: Let me make a payment each month without having to call every month!.

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