In july 2018 I applied for loan modification and was given a rep by the name of Elisa Jimenez . She is the most rudest unprofessional person I've ever talk to.
When you call her up she will and does talk down to you and all you want is help in getting the right docs for her. The rest of that dept. will say they will help but don't hold your breath . they are not there to help but make damn sure you pay there ridiculous rates and that it.
Contacted our state attorney generals office and filed complaint , at that time I was informed Bmo harris bank is a predator bank. Our state attorney generals office will look into this matter and they also said to contact the feds and file complaint there
Reason of review: Poor customer service.
Preferred solution: loan mod to be looked again and have rep call me.